6.2.1 Create a Repair Request

6.2.1 Create a Repair Request

Overview: A form for sending a faulty item to repair and recording why it failed, using one or more "Why?" answers.

Purpose: Send a faulty item to the repair station and record why it failed.

Procedure

1.      Open the Add Item To Repair form.

2.      Scan or enter the item barcode and select the stage at which the fault occurred.

3.      Enter the root cause in the Why? field. Click Add another why to record further causes.

4.      Select the related raw material and enter the description and conclusion.

5.      Submit the form to create the repair request.

Figure 6.2.1 – Add item to repair