10.1 Ticket System

10.1 Ticket System

Overview: Lists all support tickets, grouped by status, so you can see which are open, in progress or resolved.

Purpose: View every support ticket raised against the MES, grouped by status.

MENU PATH Menu › MES Support

Procedure

1.      Open MES Support from the menu path above.

2.      Review tickets by status.

3.      To raise a new ticket, follow 10.1.1.

Figure 10.1 – MES support ticket system